1 Introduction — Privacy Is Our Priority
As an online gaming platform, Betbut understands how sensitive your personal information can be. This Privacy Policy (the "Policy") explains how we collect, use, store, and protect your data.
By registering on or using Betbut, you agree to this Policy. Please read it carefully, and if anything is unclear, contact our support team.
Important: This Privacy Policy should be read alongside Betbut's Terms and Conditions. Both documents together define the legal relationship between you and Betbut.
2 What Information Do We Collect?
Betbut collects various types of information to provide our services and manage your account. We only collect what is necessary and are transparent about what that includes.
Information Collected at Registration:
- Personal Information: Name, date of birth, gender, address
- Contact Information: Email address, phone number
- Identity Verification Information: National ID, passport, or other government-issued ID (for age verification only)
- Payment Information: Bank account number, mobile banking wallet number
Information Collected While Using the Platform:
- Transaction Information: Deposit, withdrawal, bet, and winnings history
- Gaming Activity: Which games you play, how long you play, and your bet amounts
- Technical Data: IP address, device type, browser, operating system
- Location Data: The country or city from which you are accessing the platform
- Cookie & Tracking Data: Your browsing habits and session duration
We collect all this information either directly from you or through your use of the platform.
3 Why Is Your Information Used?
Betbut uses your personal information for a range of legitimate purposes. Each use has a clear reason behind it and is intended to improve your experience.
Primary Use:
- Account Management: To create, maintain, and update your account
- Identity Verification: To verify your age and identity (as required by law)
- Transaction Processing: To complete deposits, withdrawals, and bonus payments
- Customer Support: To respond to your questions, issues, and complaints
- Security: To detect and prevent fraud, money laundering, and other illegal activities
- Promotional Offers: To send you bonuses, promotions, and newsletters based on your preferences (you can opt out at any time)
- Platform Improvements: To improve the user experience and introduce new features
- Legal Compliance: To meet tax, regulatory, and legal obligations
Marketing Communications: If you no longer wish to receive promotional emails or SMS, you can unsubscribe through your account settings.
4 Where and How Long Is Data Stored?
All your personal information is stored on secure cloud servers that comply with international data protection standards. We retain data only for as long as necessary.
- Server Location: Our primary servers are located in Europe and Asia. All servers are GDPR and ISO 27001 certified.
- Data Backup: Regular backups are performed to ensure no data is lost in the event of a system failure.
- Retention Period: For as long as your account is active and for up to 5 years after closure (for legal and tax purposes).
- Data Deletion: After a specified period, or upon your request, all personal information will be permanently deleted.
5 Security Measures — Your Data Is Protected
Betbut uses advanced technology and industry best practices to keep your data secure. We conduct regular security audits and apply ongoing updates.
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Firewall & Anti-Malware: Our servers are protected by advanced firewalls and malware defenses.
- Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
- Regular Audits: Third-party security experts regularly audit our systems.
- Access Controls: Only authorized personnel may access data, and only to the minimum extent necessary.
- Regular Password Changes: We encourage all users to use a strong password regularly.
Your Responsibilities: Never share your password with anyone and avoid logging in on public Wi-Fi. Report any suspicious activity immediately.
6 Sharing Information with Third Parties
Betbut does not sell your personal information. In specific circumstances, and only where necessary, we may share certain information with trusted third parties.
Who may your information be shared with:
- Payment Providers: With banks and mobile banking providers to process deposits and withdrawals.
- Identity Verification Services: Third-party KYC services for age and identity verification.
- Game Providers: Game providers only receive gaming session data, not personal information.
- Law Enforcement: With government authorities when required by law or court order.
- Marketing Partners: For promotional purposes only, with your consent (no sensitive information included).
We have strict privacy agreements with all third parties, and they may only use your data for specified purposes.
7 Cookies and Tracking Technologies
Betbut uses cookies to enhance your browsing experience and analyze platform performance. Cookies are small text files stored on your device.
Types of cookies we use:
- Necessary Cookies: For login sessions and security purposes. The platform cannot function without these.
- Performance Cookies: To track page load times and errors.
- Functional Cookies: To remember your preferences (language, theme).
- Advertising Cookies: To show you relevant promotions based on your interests (you can opt out).
Cookie Controls: You can disable cookies through your browser settings, though this may affect your experience on the platform. You can also reject non-essential cookies from the Betbut cookie banner.
8 Your Data Rights
Betbut gives you full control over your personal information. You have the following rights and can exercise them at any time.
- Right of Access: You can find out what information we hold about you and request a copy.
- Rectification: If any information is incorrect or outdated, you may request that it be updated.
- Right to Erasure: You can request that all your data be permanently deleted (subject to certain legal restrictions).
- Data Portability: You can download your data in a structured format and transfer it to another service.
- Restriction of Processing: You can request that processing of your data be restricted under certain circumstances.
- Right to Object: You can opt out of having your information used for marketing purposes.
- Withdrawal of Consent: You may withdraw any consent you have given at any time.
How to Exercise Your Rights: Go to your account settings or email us at [email protected]. We will process your request within 7 business days.
9 Protecting Children's Privacy
Betbut does not serve anyone under the age of 18 and does not knowingly collect personal information from minors. We enforce strict age verification and are committed to preventing underage gaming.
- Age verification is mandatory at the time of registration.
- If we discover that a minor has registered, the account will be closed immediately and all associated data will be deleted.
- Parents should monitor their children's online activities.
Report: If you suspect a minor is accessing our platform, please notify us immediately at
[email protected].
10 Changes to the Privacy Policy
Betbut may update this Privacy Policy from time to time to reflect new legal requirements, technological improvements, or business changes. Any updates will be posted on this page.
- Notifications: For significant changes, we will notify you by email or via a platform notification.
- Last Updated: See the "Last Updated" date at the top of this page.
- Regular Reviews: We recommend reviewing this Policy regularly.
- Continued Use Constitutes Consent: Continued use of the platform after any changes will be considered acceptance of the updated policy.
If you disagree with any changes, you have the right to close your account. Our support team will be happy to assist you.